Moose and I want you to have the very best service when visiting our shop. While I will strive to provide a pawsitive experience, there are some items to address.



Since these items are handmade, it will take roughly 3-5 business days to complete your order. It may be shorter depending on our work load with every given week. This time frame does NOT include the amount of time allocated to shipping. We will work diligently to get your bandana(s) to you as soon as possible. 



We are unable to accept any returns or exchanges at this moment. All items are made to order specifically for you and your pet. If you are needing a custom bandana size, please reach out via Instagram to discuss this. Please visit our sizing page to ensure you are selecting the best size with the correct measurements for the purrfect bandana.




If you are choosing the local pick up option at check out, please provide your phone number so we can contact you directly to coordinate a pick up time. If you are more comfortable only putting your email, please make sure you are checking your email for updates to discuss a pick up time once your order is complete. We are trying to ensure open lines of communication so we can continue offering local pick up as an option on our website. 

If any questions/comments/concerns arise, please contact us on our social media accounts for the quickest response time.